How can RPA lead to healthier animals and happier owners

How can RPA lead to healthier animals and happier owners

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[Upbeat Music] – We’ve had rapid growth
over the last eight years growing from 20 veterinary
clinics to just over 1400. But it has come with some challenges and some of those challenges
are integrating the clinics to use our standard support processes. We wanted to shift the focus
from performing manual tasks, repetitive work to actually
our people delivering real service-driven value add. So we engaged UiPath and embracent to look at implementing bots to take
away that manual effort, those repetitive things. [Upbeat Music] – Another part of our success
here has been to establish what we call the Automation
Centre of Excellence. We have a very strong
methodology that we work with IVC Evidensia to deliver
and part of this is to transition that to them. They have established a
team within IVC Evidensia, we provided the training
for the development but also the tools and
techniques to ensure that we continue the momentum
that we developed so far. [Upbeat Music] – The collaboration between
IVC and embracent went immediately well, right
from the very beginning so the benefits started
to flow down after about five months when they, IVC
started to see a return of investment. Now that we’ve got the first
five months or six months of being live and the
benefits are being realised, IVC are enthusiastic
about moving forward and bringing automation to every
one of their practises. [Upbeat Music] – What we are seeing is
how people are happier, they’re not doing more mundane tasks, they’re actually being able
to spend time on what we do best and that’s delivering our purpose of healthy animals and happy owners. [Upbeat Music] [Robot Sounds] – [Robot] Reboot Work.

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